Frequently asked questions

Question's Asked

We ship all orders through Canada Post. We do not offer refunds on orders lost by Canada Post. If you haven’t received your order two days after the expected delivery date, contact us by email (
We will trace the order through Canada Post to check the status. If the status is in-transit, Canada Post will label it lost after 30 days. Canada Post opens an investigation, which can take up to five business days to complete.
If the order is marked as delivered by Canada Post, we are not responsible for any lost or stolen packages.
We do not return packages with an incorrect shipping address. Please confirm your shipping address before purchase.
If you receive packages through a community mailbox, please indicate on order. We will send it with a signature required to prevent theft. We only ship out packages with “signature required” when requested.

We offer free shipping on all orders over $150. We charge a flat rate of $25 for all other orders, shipped via Xpresspost with Canada Post. Every order will receive a tracking number via email once shipped.

Once you’ve sent the e-transfer, it may take up to 48 hours for us to process the payment. Once we receive the e-transfer, we will notify you by email. We will send a tracking number by email once we have packed and shipped the order.

We pack all orders with care in a vacuum-sealed package for privacy and to protect quality. We ship all orders via Xpresspost with Canada Post, which is secure and discreet.

If you’re using Canada Post to track the package, this is likely human error. If you have provided the correct address, Canada Post will reroute the package to your valid address. Please allow a few days extra shipping time for arrival.

No, we only ship within Canada.

We are open and processing orders Monday to Friday from 9 a.m. to 5 p.m. We may accept E-transfers over the weekend and will mark your order as processing until packed. Any orders over the weekend will be shipped out on Monday.


In the event you forget a password for your computer, email, or social media accounts, you can reset your password directly through the system or application you’re using. In most cases, you can reset your password by answering a series of security questions or by requesting an email that contains a password reset link.
To change your password if you’re already logged in: Click account in the top right of Facebook. Select Settings and privacy, then click Settings. Click Security and login. Click Edit next to Change password. Enter your current password and new password. Click Save Changes.
You can cancel your account at any time during your paid subscription.
Trial users don’t need to do anything! You can continue to use your account until the end of the trial. After that, as long as you don’t upgrade, your account will be closed.
If you want to stop your trial early, follow the steps below for paying users.
As a reminder, no credit card information was taken when you signed up for the free trial.

Returns & Refunds

After submitting your return, please allow at least 2-3 weeks of processing time before checking your refund status.
With some returns, like heavy or bulky items, specialized return methods or delivery companies can help. In these cases, after you start your return on the “Order History” page, you get more instructions.. If you don’t automatically receive a return label, our team or the seller’s support team contacts you.
Return policies are the rules retail merchants establish to manage the process by which customers return or exchange unwanted or defective merchandise that they have purchased previously. Return policies are an extension of the customer service retailers provide; they tend to be fairly liberal as a consequence.

Shipping & Tracking

They say nothing is free in life—even “free shipping.” That’s because, even if you offer free shipping, someone has to pay for it. Usually, that’s going to be you, the business owner!
At this time, we can’t change your delivery address once the order has been processed. If your order hasn’t been processed yet, you can file a cancellation request. Then, you can place a new order with the correct address.
f your order hasn’t arrived by the expected delivery date, you can check the website to see the current status of your order here.
Please note: The expected shipping times for orders outside of the UK and ROI, do not take into account possible delays if your parcel is held up in customs. We would ask you to allow 21 days from order to receive your item(s), prior to further investigation.
If you’ve ordered during one of our sales it gets pretty busy, so your delivery might take a little longer to get to you.
You can use our Postcode Checker. We’ll instantly be able to tell you if we deliver to your postcode.
Why don’t Shop deliver to me? We’re always expanding our delivery area, and hope to be in your area soon! Please register with us, so we can email you as soon as we start delivering to your address.

Fees & billing

Depending on the industry, workplace and role, employers pay their employees on a variety of schedules. Having a regular paycheck allows you to have a continuous stream of money coming into your bank account to pay for household and personal expenses. Knowing when you’ll get paid is important so you can create a budget for your regular expenses and save for big purchases.
Payment Options:
  • Cash.
  • Checks.
  • Debit cards.
  • Credit cards.
  • Mobile payments.
  • Electronic bank transfers.
  • Account


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