We ship all orders through Canada Post. We do not offer refunds on orders lost by Canada Post. If you haven’t received your order two days after the expected delivery date, contact us by email at expressbuds2024@gmail.com.

We will trace the order through Canada Post to check its status. If the status is in transit, Canada Post will label it lost after 30 days. Canada Post will then open an investigation, which can take up to five business days to complete.

If the order is marked as delivered by Canada Post, we are not responsible for any lost or stolen packages.

We do not return packages with an incorrect shipping address. Please confirm your shipping address before completing your purchase.

If you receive packages through a community mailbox, please indicate this in your order notes. We can send the package with a signature required to help prevent theft. Packages are only shipped with “signature required” when requested.

We offer free shipping on all orders over $150. We charge a flat rate of $25 for all other orders, shipped via Xpresspost with Canada Post. Every order will receive a tracking number by email once it has been shipped.

Once you’ve sent the e-transfer, it may take up to 48 hours for us to process the payment. Once we receive the e-transfer, we will notify you by email. We will also send a tracking number by email once we have packed and shipped your order.

We pack all orders with care in vacuum-sealed packaging to maintain privacy and protect product quality. We ship all orders via Xpresspost with Canada Post, which provides secure and discreet delivery.

If you’re using Canada Post to track the package, this is likely a sorting or scanning error. If you provided the correct shipping address, Canada Post should reroute the package to the correct destination. Please allow a few extra days for your package to arrive.

No, we only ship within Canada.

We are open and process orders Monday to Friday from 9:00 a.m. to 5:00 p.m. We may accept e-transfers over the weekend, but your order will remain marked as processing until it is packed. Orders placed over the weekend will be shipped on Monday.

If you have forgotten your password, go to the account login page and select the password reset option. Enter the email address connected to your account, and you will receive an email containing a password reset link. Follow the instructions in the email to create a new password.

To change your password while you’re logged in:

1. Go to your account page.
2. Open the account details section.
3. Enter your current password.
4. Enter and confirm your new password.
5. Click the button to save your changes.

To request the cancellation or deletion of your account, contact us at expressbuds2024@gmail.com using the email address associated with your account. Our team will review your request and provide further instructions.

After submitting an approved return or refund request, please allow at least two to three weeks for processing before checking the status of your refund. Processing times may vary depending on the payment method and circumstances of the request.

Before returning an order, please contact our support team at expressbuds2024@gmail.com. Include your order number, the reason for the return, and any relevant photos or details. Do not send an item back before receiving return instructions from our team.

Return policies explain the conditions under which an unwanted, damaged, defective, or incorrect item may be returned or exchanged. Please contact our support team with your order number and details of the issue so we can review whether your order qualifies for a return, replacement, or refund.

Free shipping is automatically applied to eligible orders over $150. You will be able to review the shipping charge during checkout before submitting your order. Orders below $150 are charged a flat shipping rate of $25.

We cannot change the delivery address after an order has been processed or shipped. If your order has not yet been processed, contact us immediately at expressbuds2024@gmail.com. We may be able to cancel the order so you can place a new one using the correct address.

You can use the tracking number sent to your email to check your package’s current status on the Canada Post website.

If your order has not arrived within two days of the expected delivery date, contact us at expressbuds2024@gmail.com. Please include your order number and tracking number so we can investigate the shipment with Canada Post.

Please allow extra delivery time during holidays, sales, severe weather, or other periods when Canada Post is experiencing delays.

We ship to valid Canadian addresses that are serviced by Canada Post. Enter your complete address and postal code during checkout to confirm delivery availability. We do not currently ship outside Canada.

We currently deliver only within Canada using Canada Post. Delivery may not be available if Canada Post cannot service the address, if the address information is incomplete, or if the destination is outside Canada. Please double-check your address and postal code before placing your order.

After you send your e-transfer, please allow up to 48 hours for the payment to be processed. We will notify you by email once the payment has been received and your order has moved into processing. Your tracking information will be sent separately once the order has been packed and shipped.

We accept Interac e-Transfer payments. Payment instructions will be provided during the checkout process or in your order confirmation. Please include the required order information when sending your payment so it can be matched to your order without delay.

You may receive notifications regarding your account, payment confirmation, order status, shipment, tracking information, promotions, or important service updates. Check the content of the notification to determine which account or order it relates to.

For more information about an order, payment, shipment, product, or account, contact us at expressbuds2024@gmail.com. Please include your order number when contacting us about an existing order.

We currently operate as an online store. Orders are processed Monday to Friday from 9:00 a.m. to 5:00 p.m. Orders and e-transfers received over the weekend may remain marked as processing until the next business day.

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